Celebrating our 2024 winner: Emily Parsons

EMILY

As part of the Canadian Airports Council’s Airport Workers Day, nine airport workers from across the country are recognized with a national award that celebrates their dedication and contribution to our industry. For the past three years, YVR colleagues have proudly been among those recognized, including Emily Parsons as the Outstanding Service Award in 2024. 

In 2024, Emily Parsons received the Canadian Airports Council's inaugural Outstanding Service Award, recognizing her exceptional commitment to both passengers and colleagues across YVR's airport community. 

Emily first joined the airport community in 2009 and, after serving in a variety of roles, joined YVR’s Guest Experience team in 2023. Since then, she has become known for approaching every challenge as an opportunity to improve the passenger experience. 

When Emily took the lead in supporting YVR's Lost and Found program, she worked closely with her team to understand pain points, identify opportunities for improvement, and implement practical solutions that better serve our passengers. Her collaborative approach reflects YVR's value of teamwork: listening first, supporting others, and working together to deliver meaningful results. 

YVR exists to serve our community and the economy that supports it, and Emily brings that purpose to life through everyday acts of care and compassion. She leads with integrity and consistently goes above and beyond for both passengers and colleagues. 

For Emily, service isn't limited to grand gestures. It's found in the small moments that can turn someone's stressful travel day into a positive experience and those moments make all the difference. 

Start your career at YVR today. Head to careers.yvr.ca to learn more about how you can contribute to one of B.C.’s most important economic gateways and trade hubs.