Celebrating World Autism Acceptance Month at YVR: a commitment to inclusivity and accessibility

YVR is committed to creating an airport where every passenger feels welcome and supported. In recognition of World Autism Acceptance Month, YVR invites travellers to explore some of the resources available to ensure a smooth and comfortable journey.   

Curbside greeting and assistance 

YVR’s Guest Experience team offers assistance with baggage, directions, and accessibility needs through the Curbside Greeting Program. Support is available at all entry points, and passengers can arrange additional assistance in advance by contacting the Customer Call Centre: 604-207-7077, TTY: 604-207-7070 or by email at customercallcentre@yvr.ca.  

Discreet support along the way 

As passengers continue their journey, the Sunflower Program provides discreet support for those with hidden disabilities. By wearing a free Sunflower Lanyard, travellers signal to airport staff that they may need extra patience or assistance. These lanyards are available at Information Counters throughout the airport.   

Airport staff, trained in neurodiverse inclusion with guidance from organizations like the Pacific Autism Family Network (PAFN), are dedicated to ensuring a welcoming, supportive environment for all travellers, including those with neurodivergent needs. 

Support through security 

Navigating security can be particularly stressful for neurodivergent passengers. To provide extra assistance during this process, Canadian Air Transport Security Authority (CATSA) has introduced Facilitators, helping those who need additional support as they pass through security screening.  

Paper Planes Café: inclusive employment and experience 

For a relaxing break, passengers can visit the Paper Planes Café, a collaborative project with PAFN, located in the domestic arrivals area. This inclusive coffee bar, staffed by individuals from the neurodiverse community, offers a variety of coffee, hot drinks, and snacks. Not only does the café provide a peaceful stop, but it also supports inclusive training and employment at YVR. 

Quiet areas and reflective spaces 

As travellers continue on their journey through the airport, YVR has several quiet areas and reflective spaces to help manage sensory overload. These include a Quiet Area (Gate D67) and a yoga space. A multi-faith prayer room is also available and welcomes all visitors wanting to take a moment for quiet contemplation amid what can feel like the seasonal travel rush.  

Enhancing independence and reassurance  

To help passengers prepare for their airport experience, YVR, in collaboration with the PAFN and Canucks Autism Network (CAN), offers practical guides designed to support autistic passengers and their families. These resources ensure a more welcoming, accessible, and comfortable journey for all. 

A commitment to accessibility 

YVR’s commitment to accessibility extends beyond resources and amenities. The Airport Authority is continuously improving to ensure that all passengers, regardless of ability, have a smooth and stress-free travel experience.  

From arrival to departure, YVR is dedicated to creating an inclusive, welcoming environment for neurodivergent passengers, reflecting our commitment to accessibility at every step of the journey. 

For more information on YVR’s Accessibility initiatives visit our website at yvr.ca.